Thursday, March 8, 2007

General Kodak Installation Q&A

Kodak Questions and Answers:
1. There is no POG for the endcap. Best Buy system shows something VERY different, our POG is just a picture.
Was this store listed in the store list posted to News & Info? If yes, and the Endcap is set your team has done what was asked of us. If no, and the store leaves it up then it is in Kodak’s hands now.

2. Checklist says a non-functional printer display is used. Short of opening and breaking a functional display, I have no idea what to use.
Kodak failed to include specific directions to take an actual functional printer from the store’s inventory, get a blue shirt to license plate it as a display unit and put the printhead, cartridges and paper into the printer as if it were plugged in and functional

3. We are told to "attach the printer cutout lug-on" (whatever that is) to the back of the printer mat stand. Sorry, but I used all the parts available and had nothing left. Can you get me a few extra "printer cutout lug-ons" for my stores?
For any extra parts please call the toll-free number I sent out yesterday, not 1-888-44-KODAK

4. Step 5 says use the tree clips. What are they, how do we get them, etc.? They are not in the box.
Those should have been in the kit. Please call the toll free number I provided yesterday.

6. What goes in the brochure holder on the side?
Brochures will be shipped along with flip book materials for the week of 3/19

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